Admiral Car Insurance Contact Number – Some of its TV commercials successfully combine TV advertising with online, its Twitter account is an admirable example of social customer service, and last week Admiral did a responsible overhaul of Admiral.com. Started the first phase.
A new design that puts it ahead of other insurance companies in terms of accessibility and user-friendliness.
Admiral Car Insurance Contact Number
So while four paragraphs of this article are high on success in not using the word admiral as an adjective, let’s take a look at the new site and see where other insurance companies can learn some lessons.
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David Moth researched insurance companies and their checkouts last year and found the top five insurers offering the most variable experiences in the SERPs.
The Halifax website had small text fields and radio buttons, no date search tool, a small font and no good UX features.
There are many areas of legal and general where it makes getting a quote as easy as possible, but certainly could do with less cluttered forms.
At the other end of the scale is Aviva, which has a simple, clear, distraction-free and mobile-friendly website.
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Responsive design seems to be a key differentiator here. The aforementioned insurers that offer a mobile-optimized experience also have sites that focus on the customer journey, making filling out online forms a joy. Which is really impressive work for an insurance company.
As our editor Graham Charlton discovered last month, it’s all too easy to annoy customers when they get a quote.
As Admiral’s head of e-commerce Gareth Robinson pointed out to us, the current incarnation is the first of three phases of its redevelopment. Not all sites are responsive from day one, but a site’s most visited pages are optimized according to its data.
The first phase includes landing pages for its main products (motor and home insurance) and customer support sections, which we will look at here.
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Admiral’s homepage has a short attention span. With its central green CTA, the purpose of this web page isn’t really clear.
Users who prefer to use more traditional methods of communication are also not forgotten, especially when viewing the site on mobile with its easy click-to-call button.
Back on the desktop, looking at Juice’s core product, Nas navigation is boldly rendered. There is little ambiguity about where consumers can find their needs.
More specific products are found in the dropdown menu and I like the subtle way to darken the rest of the page to help draw attention to the menu.
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Each product has its own specific landing page, which mimics the focus and simplicity of the home page. This is especially useful for insurance customers who come from search.
I will break down the online form filling process into numbered points starting with the property details.
All in all I am impressed and happy that the five pages of this journey consist of only one question.
Even more impressive, when I click on the next page, all my address details are already filled in for me.
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If you live in a property that doesn’t have an admiral specification, the process is still simple…
And thankfully, all the above features and text entry fields work smoothly on mobile.
This is the longest form of the journey, with the remaining stages only one or two questions long.
Lock image instead of text description. Because how many people actually know the word sash or mortise lock?
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I have never really filled out an insurance form so quickly. I felt that I was leading without distraction and with my advantage.
This is a high standard for other online financial services, but is entirely achievable if the focus is on customer experience.
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Read Admiral Car Insurance expert reviews to find out how we rate its policy against 33 other providers.
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Founded in 1993, Admiral is part of the Admiral Group, which also includes insurance brands Bell, Diamond, Elephant and Gladiator.
Admiral’s car insurance policy is underwritten by Admiral Insurance Company Limited, AGL (Admiral Insurance (Gibraltar) Limited) and Mahanir Insurance SE.
Admiral’s policy includes courtesy car cover – providing the car to the policyholder while it is being repaired in the event of a claim. This includes personal accident cover, policy holder and passenger cover in case of accident. Also, there is cover for lost or stolen keys.
Motor legal protection (covering the costs of legal action you need after an accident) and no claim deductible protection are available as extras.
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We analyze and evaluate 78 key elements of a car insurance policy to come up with an overall policy score.
Initially, we score all product components out of five, reflecting how competitive each provider is relative to other insurers in the sector. We assess how important different policy elements are to drivers when choosing and using car insurance, and weight different covers accordingly to increase/decrease their impact on the overall product score.
Its policy has no renewal fee and no repair guarantee unless you own the car. In addition, drivers named in this policy may receive any claim discounts for use with new Admiral, Bull, Diamond, Elephant or Gladiator policies.
Unfortunately, this policy includes a £115 windscreen replacement excess and has no at-fault or motor legal protection cover.
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Insure another car with Admiral, and, in most cases, it will match the deductible for any claims you make on that vehicle.
Admiral scored 69% for customer satisfaction, placing it 12th out of 15 car insurers that we received a favorable response to in our customer survey.
Consumers were also asked to rate their current claims. Admiral scored 68% – 11th out of 17 companies we scored.
The table was last updated in February 2023. Next update in February 2024 A dash ‘-‘ represents where we have enough sample size (less than 30) to generate a star rating.
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Admiral’s policies cost the same as comparison sites, but note that they will be listed under different names.
The standard policy – Admiral Single/Multi-Car Car Insurance – is called ‘Admiral Gold’ on the comparison site and its Admiral Telematics policy is ‘Admiral Little Box’.
Discounts are available for covering multiple vehicles and taking out both car and home insurance with Admiral. It also offers discounts to drivers with dash cams.
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Already an Admiral Car Insurance customer? Get a great multi-discount when you add a car – Plus, the more cars you add, the more multi-car discounts you get.
If you are already a car insurance customer and want to add another car, you will get a multi-car discount for each new car added. Admiral Multicar offers the same cover as our standard car insurance but allows you to insure multiple cars on one policy – you’ll only have one renewal date and each car will get its own no-claims bonus. .
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Insure multiple cars in one policy and get Admiral multi-car discount for each car. You get an instant discount when the policy starts and every car you add gets its own discount. Add your friends and family to the policy to get more discounts.
It’s important that you have the right level of cover for each vehicle, so you won’t be shortchanged if you have to make a claim.
Whenever you bring a car on cover, each car’s renewal date is automatically aligned, helping to take the stress out of shopping for multiple policies each year.
Each car comes with a full year’s no-claims bonus for over three months – perfect for new drivers who want to make it.
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If a claim is made, it only affects the no-claim bonus of that vehicle or policyholder. All other vehicles and policy holders are not affected.
Only one set of documents to review and maintain Customer Portal Every policyholder gets a customer portal to manage their policy.
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